Frequently asked questions about home health

Call our intake line. We’ll ask a few questions about your health, recent hospital or clinic visits, and your doctor. If home health looks appropriate, we work with your physician to obtain the orders needed to begin.

Often within 24–48 hours after we confirm eligibility and have valid orders. Timing depends on your situation and how quickly your doctor sends orders.

Yes. Many families reach out first. We’ll still need the patient’s consent and, for Medicare, a physician’s order to provide skilled care.

Yes—for Medicare-covered skilled home health, a physician must order care and stay involved in your plan. We help coordinate that process.

If you meet Medicare’s rules for home health, approved services are often covered at 100%—no copay for covered visits. Coverage depends on being homebound, needing skilled care, and having a qualifying plan of care from your doctor.

We’re actively contracting with Medicare Advantage plans, AHCCCS (Medicaid), and Veterans programs. Ask us about your specific plan—we’ll be honest about what we can accept today.

Yes. Our intake team reviews your situation and explains what Medicare or other coverage may allow before you commit to anything.

Skilled nursing, wound care, physical, occupational, and speech therapy, medication teaching, catheter and ostomy care, medical social work, and home health aide support when ordered as part of your plan.

Yes. Our nurses provide dressing changes, monitoring, and teaching for many wound types under physician orders.

Yes. Therapists work on mobility, strength, balance, and safety in your own environment.

Yes. Many patients start home health after discharge to recover safely, avoid readmission, and follow their doctor’s plan.

Absolutely. We welcome referrals from physicians, hospitals, SNFs, rehab, and community partners. Use phone, fax, or email—see our Referrals page for details.

Call intake, fax orders to our fax line, or email our team. We list current numbers on the Contact and Referrals pages.

Yes. We obtain orders, share updates, and communicate changes so your doctor stays informed.

Greater Phoenix and surrounding counties—including Maricopa, Pinal, Gila, Yavapai, and Pima. Call if you’re unsure about your address.

Yes. Saintly Home Health is a Medicare-certified home health agency based in Tempe, Arizona.

If you need skilled nursing or therapy at home, have trouble leaving home for care, or are recovering from illness or surgery, home health may help. When in doubt, call us—we’ll guide you.